1. Introduction
BoServicio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application and website (together, the "Service").
By using BoServicio, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password, and profile photo when you create an account.
- Provider Information: Business name, bio, location, service descriptions, pricing, photos, and availability schedules.
- Booking Information: Service selections, booking dates and times, and customer address (for home services).
- Reviews: Ratings, titles, and review text you submit about services.
- Communications: Messages you send through the platform or to our support.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, and app version.
- Push Notification Tokens: To send you booking confirmations, reminders, and updates.
- Usage Data: How you interact with the App (pages visited, features used).
2.3 Information We Do Not Collect
- We do not collect payment or credit card information
- We do not access your contacts, camera roll, or files without your explicit permission
- We do not track your precise GPS location in the background
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Connect customers with service providers
- Process and manage bookings
- Send push notifications for booking confirmations, reminders (24 hours and 1 hour before appointments), and updates
- Display provider profiles, services, and reviews
- Show service providers on the map
- Verify provider identities (for verified badge)
- Improve and maintain the Service
- Respond to your questions and support requests
4. How We Share Your Information
4.1 Between Users
- Provider profiles (name, photo, bio, location, ratings) are visible to all users
- Customer names and contact information are shared with providers when a booking is made
- Reviews are publicly visible on the platform
4.2 Third-Party Services
We use the following third-party services:
- Render: Cloud hosting for our servers and database
- Cloudinary: Image storage and delivery for profile photos and service images
- Expo Push Notifications: Delivery of push notifications to your device
- Apple App Store: App distribution
These services process data on our behalf and are bound by their own privacy policies.
4.3 We Do Not
- Sell your personal information to third parties
- Share your data with advertisers
- Use your data for targeted advertising
5. Data Storage and Security
Your data is stored on secure servers hosted by Render in the European Union (Frankfurt, Germany). We use industry-standard security measures including:
- Encrypted passwords (bcrypt hashing)
- HTTPS encryption for all data in transit
- Secure database connections
While we take reasonable measures to protect your information, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required by law to retain it.
Anonymized or aggregated data (such as total booking counts) may be retained indefinitely for analytics purposes.
7. Your Rights
You have the right to:
- Access your personal data — view your profile and account information in the App
- Correct your data — update your profile information at any time
- Delete your account — contact us to request account deletion
- Withdraw consent — disable push notifications through your device settings
- Data portability — request a copy of your data by contacting us
8. Push Notifications
We send push notifications for:
- New booking confirmations
- Booking cancellations
- Appointment reminders (24 hours and 1 hour before)
- New reviews received
- Booking status updates
You can disable push notifications at any time through your device's settings.
9. Children's Privacy
BoServicio is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. International Users
BoServicio is primarily designed for use in Aruba. If you access the Service from outside Aruba, your information may be transferred to and processed in the European Union (where our servers are located).
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. The "Last updated" date at the bottom of this page indicates when the policy was last revised.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
BoServicio
Email: contact@novellaestoria.com
Location: Aruba
Last updated: March 2026